Shipping policy

SHIPPING POLICY

Thank you for shopping with D’OrganiQX. We aim to process and deliver your orders as smoothly and securely as possible.

Order Processing

Orders are processed after successful order confirmation and payment, where applicable. Please allow approximately 1–3 business days for order processing before shipment.

Orders placed on weekends or holidays may be processed on the next business day.

Estimated Delivery

Estimated delivery times may vary depending on the delivery location and courier:

  • Metro Manila: approximately 1–3 business days after dispatch

  • Provincial areas: approximately 3–7 business days after dispatch

These are estimates only. Delivery may take longer during holidays, sales periods, severe weather, courier disruptions, or other circumstances beyond our reasonable control.

Shipping Fees

Applicable shipping fees will be displayed at checkout before the customer completes the order. Shipping charges may vary depending on the delivery address, order size, promotions, and available courier options.

Delivery Information

Customers are responsible for providing a complete and accurate recipient name, delivery address, mobile number, and other information required for delivery.

Please review your information carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that delivery information can be changed once an order has been processed or dispatched.

Tracking

When tracking information is available, it may be provided after the order has been dispatched. Please allow some time for the courier's tracking system to update.

Failed or Unclaimed Deliveries

Customers are encouraged to ensure that someone is available to receive the parcel. If a parcel is returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal to receive the parcel, or failure to claim it, additional shipping charges may apply if the customer requests redelivery, subject to applicable law.

Damaged or Incorrect Orders

If your parcel arrives damaged, or you receive an incorrect product, please contact D’OrganiQX as soon as possible and provide your order details together with clear photos or videos of the parcel, packaging, and product so we can review the concern.

Eligible cases will be handled in accordance with our Return and Refund Policy and applicable Philippine consumer laws.

Courier Delays

Once an order has been handed over to the courier, delivery schedules may be affected by circumstances outside our direct control. However, we will reasonably assist customers with delivery concerns when possible.

Contact Us

For questions regarding shipping or an existing order, please contact D’OrganiQX through the contact information provided on our website.